About Us

Q: How can I contact 925furniture?

A: We can be contacted by telephone on 0845 643 9926 or by email at support@925furniture.co.uk. Our normal office hours are 9.00am to 5.00pm Monday to Friday.

Q:

Do you charge for delivery?

A:

 

No. The price we quote you includes delivery to UK mainland only. For delivery to Ireland, Highlands and Islands please call us on 0845 643 9926  

Q: Is there a minimum order requirement?

A: No. Unless otherwise stated in the item description, there are no minimum order requirements. Orders on our website are for both personal domestic & commercial client sales although for the larger commercial orders, further discounts may be available on application.

Q: What methods of payment do you accept?

A: Your first option for a speedy transaction is via our totally secure card service on the website. Simply click the ‘Add to Cart’ button by each item you wish to purchase and then when complete continue to checkout and input your details. We currently accept Visa Credit, Mastercard, Visa Debit, Solo, Visa Electron and Maestro. Other options come via the contact us page, you can find our address to post a cheque or postal order and finally you can contact us if you wish to arrange a BACS transfer. We welcome Schools and Local Authorities to request applications for 30 day account options if they prefer.

Q: Do prices include VAT?

A: All prices advertised on our website exclude VAT at the current UK rate.

Q: Is your office furniture supplied assembled?

A: In order to provide a free delivery service, protect against damage and offer excellent value to all our customers, most of the office furniture we offer is boxed for self assembly. Some items of furniture have the option of installation upon delivery, this can be found in a dropdown box relevant to the item of furniture if applicable. The degree of assembly required depends on the items ordered. The assembly is very simple and no special skills or tools are required.

Q:

What is your delivery time for furniture?

 

 

A: Most of the products on our website are available from stock, which means that we can deliver to you in 3 to 4 working days. The delivery times on other products do vary so please contact us for details.

Q:

 

Are your products guaranteed?

 

A:All of our products are covered by a manufacturers guarantee, which varies with each product.

Q: Do you offer a space planning and design service?

A: We are happy to provide space plans on larger projects without charge. Other projects are upon request. Our planners will design your office layout with their extensive experience, giving you the most benefit from your office space.

 

 

Q:I have checked your website, is that everything you supply?

 

 

A:No. Our website is comprehensive, but does not show all the products we have on offer. For instance we can supply all leading makes of office furniture as well as: contract ranges, reproduction furniture, designer products, Café and kitchen furniture, and even decorative plants. Tell us what you would like to purchase and our specials team will source it for you.



Q: How will you use my company or personal details?

A: All customer information is kept strictly confidential and will never be passed on to a third party.

Q: What is your returns policy?

A: Without prejudice to your statutory rights, Goods may only be returned if they are unused, unassembled, in their original packaging and in a resalable condition. Goods to be returned will be collected by us or our agents. 925Furniture reserves the right to charge a minimum handling fee of 15% of the value of the goods for items returned when orders were placed in error or not wanted. This will be deducted from any refund given. Goods to be returned will be kept safe and secure until such time as they are collected by us. Any damage to the Goods will be deducted from any refund given in addition to the minimum handling fee (if applicable) referred to above. We will refund the price of the Goods (if a refund is applicable) to you less any deductions in terms of the above clause once the Goods have been examined and within 30 days of their collection from you by 925Furniture.


Goods that are made to order to your requirements and are not stock items cannot be returned.

Q: What if I have a complaint?

A: We expect all of our customers to be delighted and satisfied by the products they purchase from us. In the unlikely event that a customer is not happy with the products or the experience of purchasing from us we expect them to contact us immediately and we will resolve the issue as speedily as possible.



Q: What if I find the same item cheaper elsewhere?

A: All of our products are listed at excellent discounts below their RRP with many priced well below that of our competitors. If however you are considering a purchase and you have seen the same product cheaper on another website, simply email us a link to the item or quote us the price you’ve seen and where you’ve seen it, and we will see if we can not just match, but beat that price. An email is free and could get you a great deal. It is unlikely we can do this after the point of purchase.

 

Q:What are the normal desk shapes?


A:Most desks come in a standard shape, but the actual shapes vary from range to range. This picture will help you appreciate the shape of bow fronted, rectangular, wave, crescent, double wave, delta (or 120 degree), barrel shaped (mostly used on conference tables) and the bolt-on returns and meeting ends.

Q: Can I see your products?

A: Many of our items can be found in the high street but we are now solely internet based to enable us to offer such great prices therefore our website is our shop window.

Q: Do you have a shop?

A: We do not have a physical shop, we have had two in the past however selling online is a more efficient business model with far less overheads that allows us to offer a much larger selection and better prices than most retail stores. Please note the comment on showrooms above.

Q: What does Leather Faced mean?

A: Leather Faced upholstery means that the main areas of the chair that are in contact with the user and take the wear and tear over the years are genuine leather. The outer panels or non contact parts are a perfect colour match usually in vinyl and textured to look the same.

 

Q: What do the different Leather Names Mean?

 A:  Leather comes in a wide range of different grades and standards of manufacture and this will be reflected in the end price. It is probably the most expensive form of upholstery covering but is used for its ability to wear well along with its natural feel and smell. If you can afford real leather then go for it and the basic rule of thumb would be that the higher the price in a like for like item, the probability is that a higher grade of leather is being used. This is where a sellers description should help as to whether they refer to the product as being high grade or top quality leather etc.

Other considerations are... 

Bonded Leather: The manufacture of Bonded Leather, explained here in a basic easy to understand term, is a way of offering you a real leather product by reconstituting left over leather cuttings which are then pressed together using a bonding agent and other materials. The finished product offers the consumer a real leather product that can still have the same appearance, feel and smell of real leather but at a much more affordable cost than the original.  

Bellissimo Leather:  This is basically bonded leather and using similar processing as above but being a relatively newer addition to the market and using the latest methods it brings even better results to the finished product. So still leather in its origins but again more affordable in the end price.

Faux Leather:  Faux leather is actually not leather, it is a leather look alike and is often used in the place of leather typically to keep the price down both in the manufacture of a product and in the end price to the consumer. There is nothing wrong with faux leather, today’s technology means it can look and feel just like the real thing but at a fraction of the cost, thus a money saving option.